Data Collection: Personal Information: Collection of personal details such as name, address, contact number, email, and payment information. Shipment Information: Details about the shipment, including contents, weight, destination, and any special instructions. Usage Data: Information on how customers interact with the courier service’s website and mobile app, including IP addresses, browser types, and access times.

Purpose of Data Collection: Service Provision: To process and deliver shipments accurately and efficiently. Customer Support: To provide assistance and respond to inquiries. Communication: To send notifications about shipment status, promotional offers, and policy updates. Improvement of Services: To analyze usage data for enhancing user experience and operational efficiency.

Data Protection: Encryption: Use of SSL/TLS encryption for protecting data during transmission. Access Control: Restricted access to personal data, limited to authorized personnel only. Storage Security: Secure storage systems to safeguard data against unauthorized access and breaches.

Data Sharing: Third Parties: Sharing data with third-party service providers (e.g., payment processors, logistics partners) only as necessary for completing transactions and providing services. Legal Requirements: Compliance with legal obligations, including sharing data with law enforcement or regulatory bodies when required.

User Rights: Access and Correction: Customers can access and request corrections to their personal data. Data Deletion: Customers can request the deletion of their personal data, subject to retention requirements for legal and operational purposes. Opt-Out: Options for opting out of marketing communications and data collection for non-essential purposes.