FAQ
General Question
Frequently Asked Questions
Yes, you will receive a Shippers copy with a tracking number for your freight as soon as it is picked up and booked by our representative.which you can use on our website to track your shipment.
Yes* Customers receive free insurance for up to $100 with every shipment. Additional insurance can be purchased; the customer must mention the amount when scheduling the cargo pickup along with the original purchase bill or invoice.
Express Air Logistics collaborates with reputable brokers and shipping agents at the package's origin and destination destinations. We are recognized representatives for significant shipping companies like FedEx and DHL.
Our possibilities for transit time are numerous. You can pick between our Express service or our Economy service. For our international shipping services, our Economy service delivers in 8–12 business days, while our Express service does so in 3–6 business days. We offer overnight to two business day shipping for all domestic orders using the air. To verify transit timings, kindly give our customer care team a call.
Yes, Express Air Logistics can offer packaging services at specific locations. To find out if packing services are offered at your location, please contact our customer care staff.
We do pick up parcels from practically anywhere in the world, yes. Depending on where you want to be picked up, pickup fees may or may not be applicable. For pickup in remote or abutting areas, there may be an extra fee. To find out the cost of picking up your shipment, please get in touch with our customer service team. As soon as you arrange your cargo on our website, we'll let you know if it's not in our service area and can't be picked up.
Custom duty fees are not included in shipping quotes and are charged separately. Custom fees cannot be determined at the time of shipment; they must be determined by the customs officer in the destination country. The destination country determines the customs duties depending on the shipment's type, value, contents, and other factors. If you have any further inquiries about customs duties, kindly get in touch with our customer service team.
Customs fees are assessed for India at a rate of about 35% of the value determined by the Indian Customs Office. Customs assessments are computed at the nearby port. Customs will determine the product's worth as it is sold in India. If you have an invoice, we can submit it to help the customs officials evaluate its value; nonetheless, the India Customs officer makes the final decision on the appraisal. Customs duty estimations are not something we can offer; for further information, contact your local customs office.
No, customs clearance will be handled by Express Air Logistics and their destination agent, and your shipment will be delivered to your door.
Your shipment's destination agent will be informed of any customs duties once it reaches India. The recipient will then be contacted by the destination agent to arrange for the payment of duties payable by bank deposit. The shipment will be released for delivery to your home or place of business once the money has cleared. Customers can send anything from 1 kilogram to 1000 kilograms; there is no minimum need.
From virtually everywhere in the globe to virtually anywhere in the world, SFL Worldwide offers shipping services.
Chargeable weight, which is greater than actual weight and dimensional weight, is applied to all shipments. For instance, if your box weighs 5 kg in real weight but has a 10 kg dimensional weight, the chargeable weight of the shipment will be 10 kg.